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German Speaking Technical Support Analyst

As a Technical Support Analyst, your main responsibility will be to provide exceptional frontline customer and technical support through various contact methods, such as phone, chat, and email. You'll assist customers by offering information about our partner's products and services, helping them process orders, addressing their complaints, ensuring customer retention, and troubleshooting technical issues.



Feladatok / Tasks

  • Make sure to follow our Data Privacy and Security Policy

  • Take charge of customer issues and follow them through to a solution

  • Follow the procedures to escalate unresolved issues to the right internal teams

  • Investigate, diagnose and find solutions for hardware and software problems

  • Ensure customer issues are resolved promptly while maintaining top-quality interactions

  • Communicate positively with team members, customers, and other partners

  • Provide quick, reliable, and accurate information to customers, adjusting your communication to their pace and technical level



Amit nyújtunk / Offer

  • Training opportunities

  • Team building activities

  • Cafeteria

  • Competitive salary

  • Modern office environment


Requirements: 
  • At least B2 level active knowledge in German and English

  • Minimum High school diploma or equivalent

  • Previous BPO or Customer Service experince

  • Knowledgeable about Bluetooth technology

  • Extensive experience in hardware and software troubleshooting

  • Solid understanding of Microsoft Office products

  • Familiarity with wireless local-area networks (WLAN)

  • Strong interest and aptitude for electronics and technology

  • Problem solving, organizational and people management skills

German Speaking Technical Support Analyst

Debrecen
Full time

Published on 03.10.2024

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