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Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

GERMAN SPEAKING SERVICE DESK AGENT

(16-0718)

pozícióba.

Feladatok:

  • Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
  • Ticket creation/categorization/prioritization.
  • Ticket escalation to respective Support Group.
  • Coordinating the German end user resolution in cooperation with the other English speaking support units.
  • Incident resolution and recovery.
  • Communicating solution or workaround to the employees of the customer in German.
  • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
  • Communicating updates regarding major incidents to users.
  • Running reports on active users on a quarterly basis and verifying with managers.

Elvárások:

  • Have excellent written and verbal communication skills in German and at least upper-intermediate English.
  • Have experience in customer service – experience gained in IT Help Desk would be an advantage.
  • Have at least High School degree.
  • Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
  • Are open to work in shifts.
  • Have excellent communication skills – both written and spoken.
  • Are flexible, open-minded personality with a "can do" attitude.

Amit kínálunk:

  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
  • Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

A munkavégzés helye: Budapest

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0718”-es referenciaszám feltüntetésével a "Jelentkezem" gombra kattintva!

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu

GERMAN SPEAKING SERVICE DESK AGENT (16-0718)

Budapest
Pest
Full time
1 year
Bachelor

Published on 18.07.2021

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