German Speaking Customer Service Representative

• Providing IT related technical support on the 2nd level
• Acceptance and qualification of incoming tasks (via ticket tools, phone and e-mails)
• Processing of incoming tickets, ticket status monitoring
• Escalating problems to other levels
• Technical support for 1st level resources
• Ensuring telephone availability for internal and external customers within the agreed service times

Elvárások / Requirements

• Fluency in German and English (spoken and written)
• Experience with Customer Service, confidence in communication with internal and external customers
• Good understanding of IT support, IT Service Management Tools and SAP
• Working knowledge of Windows 7/10, MS Office
• Good interpersonal, literacy and numeracy skills

Amit nyújtunk / Benefits

• supportive team
• several opportunities for personal and professional development
• diverse and challenging tasks
• a stable workplace where your ideas are heard and your work is appreciated