Your new company
German Speaking Service Desk Specialist position is open at our multinational client, who is operating with a Shared Service Center and provides business services in Budapest downtown.
Your new role
By learning new systems and processes the team's main goal will be to support end-user customers in all kind of IT issues, ensure that set SLAs are kept and deliver valuable assistance. You will have the responsibility for achieving customer satisfaction by improving processes constantly. Your daily tasks will be to handle customer requests in email and via phone and provide solution for IT problems, analyze the requests and problems and make suggestions for the improvement in cooperation with other support teams. You will be in daily contact with the external clients from Germany.
What you'll need to succeed
You are the ideal candidate for the role if you speak English and German fluently. Interest in learning new tools, systems, processes in the field of IT is essential to fill the role. You need to have good communication skills and adaptable mindset.
What you'll get in return
The company offers you a competitive salary and a long-term safe work in a multinational environment and team. You can participate in professional and soft skill trainings and you will have a clear career path within the firm. Besides the company offer a wide range of events (volunteering, sport programs, communities).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.