Functional Specialist, ERP Operations (SAP MM)
Functional Specialist, ERP Operations (SAP MM)
The role is responsible for the functional support of S/4Hana business application.
The major purpose of the role is to serve locations running S/4 as their ERP platform.
Responsibilities:
- Issue resolution on incidents and problems for the live units in Hana
- Service and change requests management
- Ensures stable business process continuation and improvements
- Dedicated and high focused business support during period end closing
- Provides appropriate solutions upon Business Area requirements
- Design, configure, test and train business solutions in collaboration with solution team
- Participate in hyper care and take over location support from project team
- Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreed
- Proactive system improvement proposals and initiatives
- Preventive business process support
- Works closely with business support departments to translate business requirements into feasible solutions
- Close working relationship with technical, solution delivery, basis and authorization teams all involved in the different business support processes
- Understand and work according to the transport and release management process
- Comes up continuously with business and process related improvement ideas
- Provide and maintain process documentations like problem, incident and change management
- Work according to the best practises for support
- Perform daily tasks in the global ticketing system
Requirements:
- 3-5 years of experience in a comparable role within IT or Business
- Functional or technical related work experience with same/similar Business Applications
- IT /Business Degree or Equivalent
- Prince II Foundation is preferred
- Fluency in English (verbal and written)
- Knowledge of basic project management procedures within IT