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Dutch speaking Customer Experience Specialists (Full time/ Part time)

Why this role matters

Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

What You’ll Be Doing

  • Become an expert and provide an outstanding experience to our customers
  • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).  
  • Use a variety of modern communication channels to offer the best possible service
  • Administratively process the customer experience cases via different computer applications

What we would like to see on your CV

  • Fluent language skills in English and Dutch
  • Hungarian or English are preferred
  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
  • Must demonstrate strong communication and interpersonal skills.
  • Requires basic software knowledge
  • Must be able to efficiently manage multiple projects and tasks at the same time.
  • Secondary school is requires

Competencies Valued

  • Displays passion for and responsibility to the customer.
  • Displays innovation in everything you do.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.

What’s In It For You

  • Work experience in international company and multilingual team
  • Excellent atmosphere, friendly and diverse environment, teamwork
  • We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days and office massage.
  • Internal training and career opportunities
  • Wide range of financial and in-kind benefits
  • Flexible work environment and working schedule
  • Casual dress code

Dutch speaking Customer Experience Specialists (Full time/ Part time)

Budapest
Full time, Part time
no work experience required
Secondary school

Published on 2020-01-13