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Dutch and English Speaking CRM Agent

We are looking for enthusiastic DUTCH AND ENGLISH SPEAKING CRM AGENTS to join our Budapest Call Center, and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

 

Your responsibilities will be the following:

  • As a CRM Agent you will be responsible for handling inbound and outbound calls,  emails and online chat
  • Handling lead generation
  • Data cleaning
  • Updating customer record
  • Keep the customer informed and follow-up ongoing cases
  • Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

  • Native in DUTCH language and has conversational English language knowledge
  • Has strong communication skils, sales attitude and excellent problem solving skills
  • Has a strong customer service focus
  • If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
  • Pays close attention to the details
  • Enjoys learning new things and develops – adopts changes easily and be flexible
  • Confident user of MS Office package

 

If you join us we offer you:

  • Competitive salary, bonuses and cafeteria benefits
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 20 nationalities
  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
  • Possibilty to work from home
  • Participate in a paid, professional training lead by our professional trainers
  • Feel the good vibe in our company events or team building activities (Fruit day, Chocolate day, office massage, Christmas party, Charity cookie fair, Women’s day, Valentine’s day etc.)
  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
  • We ensure you central located fancy&modern office and casual dress code

Fore more information check us on Facebook too and watch our video!

Dutch and English Speaking CRM Agent

Budapest
Full time
Secondary school

Published on 15.01.2021