Elismert IT Outsourcing partnerünk részére keresünk munkatársat

CUSTOMER SERVICE REPRESENTATIVE - ITALIAN
(16-0330)

pozícióba.

Feladatok:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Elvárások:

• Advanced or native in ITALIAN language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills
• Open for working in shifts

Amit kínálunk:

• Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office
• Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
• Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
• Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events
• Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen and fruit days in the office
• Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses

A munkavégzés helye: Budapest

Ha ajánlatunk felkeltette érdeklődését, kérjük, küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0330”-as referenciaszám feltüntetésével.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu