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Customer Service Representative - German-speaking

Customer Service Representative – German-speaking

BUDAPEST, HUNGARY

OUR INTERNATIONAL PARTNER IS A LEADING ONL INE TRAVEL ACCOMMODATION COMPANY. THEY ARE WORKING WITH OVER 4,000 PROFESSIONALS, LOCATED THROUGHOUT THE WORLD AND PROVIDING CUSTOMER SERVICE IN 40 LANGUAGES.

Responsibilities of the role:

  • Deliver excellent customer service and manage the needs of customers via phone and email
  • Handle support tickets from Partners and Market
  • Management team with the highest integrity and quality
  • Continuously identify work process improvements and communicate to Team
  • Leaders and (or) Managers
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Increase operational efficiencies and revenue within the team, and improve interdepartment workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications/Experience:

  • Bachelor or equivalent degree
  • Experience in customer service is an advantage but not a must; fresh graduates are also welcome to apply
  • Excellent fluency in German and English
  • Basic computer skills
  • Excellent listening skills, critical-thinker with attention to detail
  • Willing to work on rotating shifts

Offer:

  • Multinational work environment
  • First 4 weeks’ paid training
  • Exposure to travel industry
  • Career advancement opportunities
  • Local and international applications are welcome. Full visa sponsorship and relocation assistance are available.

Location: Budapest, city centre

Requirements: 
Qualities: 
Company details: 

Customer Service Representative - German-speaking

Budapest
Full time
no work experience required

Published on 2020-02-18