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Customer Service Intern

BP is one of the world’s biggest energy companies, reimagining energy for people and our planet. They provide the customers with heat, light and mobility, and the energy they produce powers economic growth and helps to lift people out of poverty. They’re reinventing them business to help us reduce the carbon emissions in our operations, grow new low-carbon businesses and products, and actively advocate for progressive climate policies.

Feladatok:

  • Execute day-to-day customer service related operational tasks to ensure delivery meets customer expectations
  • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems
  • Provide customer service via the internet, phone, fax, and email to support activities including:
    • Account set-up, allocation and delivery issues
    • Order processing and order fulfilment
    • Sales order tracking
    • Monitor supply outages and react accordingly for incoming and existing orders
    • Complaint resolution, identification and management of complaint root causes

Elvárások:

  • The position is open for applicants with active or passive student status
  • Fluent Hungarian and English language
  • Knowledge of Office tools (Outlook, Excel, Word)
  • Economics or related field – already completed your first year at university
  • Structured thinking, strong analytical, problem-solving, and critical thinking skills
  • Able to deal with complex situations while maintaining the right balance of customer and business focus
  • Experience working both independently and in a team-oriented environment
  • Must demonstrate a strong understanding of customers’ needs/behaviours
  • Excellent written/oral communication skills 
  • Strong time management and organisation skills

Working time

  • Long-term development opportunity
  • Be able to invest at least 35-40 working hours per week according to agreed schedule (most likely night shift  - supporting US customers)
  • 2 week rotation between the below start and end times:
    • 14:00 - 22:30
    • 15:30 - 00:00
    • 10:00 - 18:30

What we offer

  • 1500 Ft/hr in gross 
  • A company culture where they respect their diverse and unified teams, where they are proud of their achievements and where fun and the mindset of giving back to their environment are highly valued
  • Own café called Playzone
  • A modern office
  • Internship community – team building events
  • Participation in job fairs as BP Interns
  • Possibility to join their social communities and networks
  • Chill-out and collaboration spaces in a modern office environment
  • Learning opportunities and other development opportunities (LinkedIn Learning) to shape and advance your career path
  • Company laptop
  • Opportunity to work from home: up to 2 days/week based on team agreement

Apply If you are interested in this position please send your CV to the email address below or click "apply".

Customer Service Intern

Szeged
Part time

Published on 26.10.2020