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Customer Service Agent

Our partner with in the distribution, sales and marketing of parts for heavy and medium trucks, trailers, buses and engines is looking to recruit Customer Service Agent, at Zsámbék.

Responsibilities:

  • Acts as the first line contact in respect to parts queries and requests for information from Dealers and Customers
  • Closely liaises with all other PACCAR Parts Departments - particularly Materials, Warehouse (PDC) and Parts Sales/Marketing, Forwarders to promptly action and resolve Dealer and Customer requests
  • Processes new parts orders and expedite backorders
  • Processes returns and related credit notes
  • Arranges special deliveries to Dealers in respect to urgent requests
  • Resolves shipment and invoice queries
  • Respond to Dealer questions in a timely manner via CRM

We are looking for you, if you:

  • Bachelor Degree or substantial vocational experience in a customer oriented work environment
  • An excellent telephone manner and written communication skills are essential
  • Excellent interpersonal skills are essential
  • Applicants must be computer literate and possess the ability to swiftly familiarize themselves with our logistics system and CRM
  • Ability to work within an international team and to be able to multitask
  • Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.
  • Language skills (fluent): Hungarian, English + Czech / Slovakian /German / Italian
  • Driving licence+ car

We can offer

  • Competitive salary and other benefits
  • Multinational and innovative working environment
  • Chance to be part of a rapidly expanding organization

Place of work

  • Zsámbék

How to apply:

To apply please send your English CV.

Customer Service Agent

Zsámbék, 2072 Magyarország
Pest
Full time
3 - 5 years of experience
Secondary school

Published on 18.06.2021

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