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Customer Engineer

  • Analyzes client workplace solutions belonging to customer ordered applications
  • Compares clients’ needs to the T-Systems offering, identifies gaps and discrepan-cies belonging to customer ordered applications
  • Participates in standard application integrations or software deployment tasks only to be informed
  • Taking part in customer meetings with technical and / or organizational topics
  • Receiving software order for new/updated customer software
  • Maintains a thorough understanding of T-Systems’ managed workplace services business system configurations and features
  • Software certification (application readiness) and evaluation for customer ordered applications
  • Creates packaging order for scripting factory for customer ordered applications
  • Technical Approval of software packages ordered by customer
  • Managing UAT of software packages ordered by customer and Core Apps and for DriverPacks and Utilities
  • Preparing and ordering SW Mass Rollout for customer ordered packages and for Core Apps and for DriverPacks and Utilities
  • Client related Problem Management (OS, CoreApps, hardware, driver, customer applications) - participating in problem solving
  • Manages the resolution of problems and changes for customer software only
  • 3rd Level Support and Problems via email for customer ordered applications

Elvárások / Requirements

  • 3+ years experience in multinional IT environments (process + technologies)
  • Experience in Microsoft technologies (W10 client, Win Server 2012 + 2016 installation, configuration, troubleshooting)
  • Experiance in softwaredeployement (SCCM // DSM)
  • Basic Cloud Computing Solutions (Citrix preferred)
  • MSI technology
  • Modern Apps MSIX, App-V




  • ITIL knowledge (with cert) is advantage
  • English skill is advantage
  • Certification in Windows 10 (welcome, but purely optional)

Customer Engineer

Full time, Apprenticeships

Published on 02.03.2021

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