- Supporting German and international MILESplus users (MILESplus is the global time recording tool) with user administration, master data administration, query resolution eg.: synchronization issues with the connected systems, ticket logging to technical team, assisting new system users, system configurations
- Creating regular reports to cost center owners by running Excel macros on exported raw data, informing the responsible colleagues about any errors found requesting correction
- Preparing training materials, conducting training sessions for new users, cost center owners, project managers
- Maintenance of the central MILESplus intranet (YAM) page
- Requirement management (accepting requests, specifying, representing in the Requirement Board, implementation tracking, testing, training, conference calls with the Application Management support team)
Elvárások / Requirements
- Fluent English and German language
- 2-3 years’ experience in similar support function
- Basic project management understanding
- MS Office usage on advanced level
- MILESplus knowhow or other time recording tool experience is an advantage
- Accurate, business oriented, supportive attitude
- Ability to work individually with small supervision, taking responsibility over his/her work
- Willingness to learn