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  • Full responsibility for Service P/L, growth and profitability, operational KPI’s improvement and operational people performance management,
  • Annual planning and forecasting (Orders, Sales and Margin),
  • Driving efficient service job planning and excellent delivery as well as customer consultations,
  • Targeting and coaching operational team, 
  • Managing and supervision of all aspects of the service branch operations to meet KPI’s, sales and profitability objectives.
  • Establish new and review existing pricing and profitability levels for all service activities in alignment with company and local strategy guidelines and plans,
  • Ensuring overall operations are consistently providing a high level of quality service delivery to our customers while adhering to company guidelines,
  • Preparing and submitting monthly rush reports for branch activities, including orders and sales forecasting and period review.
  • Prepare and submit other reports, as required, 
  • Ensuring quality control program is administered per company policy,
  • Ensuring staffing levels of branch are appropriate for volume of business and in line with forecasts and annual plans, being actively involved in the recruitment process,
  • Ensuring all branch employees receive appropriate levels of training.
  • Coordinating all training requirements with business need and in line with training budget,
  • Diving of high performance of staff through regular reviews and coaching taking necessary take steps to correct poor performance or behavioural issues in accordance with established company guidelines,
  • Reviewing unresolved billing, credit, warranty and customer complaints.
  • Determine proper course of action and ensure issue is resolved to customer satisfaction and in the best interest of the Company.


  • University level degree, ideally in Economics/Engineering or comparable competences,
  • 4-5 years of experience on the service or production company as an operational manager (preferably in service, customer service or sales, in technical field),
  • Experience in coordinating blue collar workers,
  • Fluent English and Hungarian,
  • Attitudes towards achieving goals, responsibility and commitment to performed tasks,
  • Skills to build good relationships with clients and colleagues,
  • Independence and good organization of work, ability to lead a change,
  • Ability to self-initiate actions, decision making, overcoming problems
  • Business acumen.


  • Knowledge of the lifting equipment market will be a big plus!
  • Knowledge of ERP system (SAP knowledge a plus).


  • Employment contract for approx. 2 years in an organization with high operating standards,
  • Possibility of development in a multicultural, international organization,
  • Competitive salary (basic and bonus system) as well as cafeteria program,
  • Training in product knowledge and company support,
  • Necessary work tools: company car, computer, telephone,
  • Nice working atmosphere in a well-coordinated team.

If you are interested in this position, please apply for it with English CV!


Full time

Published on 13.01.2021