BRANCH MANAGER

Tasks:

• Full responsibility for Service P/L, growth and profitability, operational KPI’s improvement and operational people performance management,
• Annual planning and forecasting (Orders, Sales and Margin),
• Driving efficient service job planning and excellent delivery as well as customer consultations,
• Targeting and coaching operational team, 
• Managing and supervision of all aspects of the service branch operations to meet KPI’s, sales and profitability objectives.
• Establish new and review existing pricing and profitability levels for all service activities in alignment with company and local strategy guidelines and plans,
• Ensuring overall operations are consistently providing a high level of quality service delivery to our customers while adhering to company guidelines,
• Preparing and submitting monthly rush reports for branch activities, including orders and sales forecasting and period review.
• Prepare and submit other reports, as required, 
• Ensuring quality control program is administered per company policy,
• Ensuring staffing levels of branch are appropriate for volume of business and in line with forecasts and annual plans, being actively involved in the recruitment process,
• Ensuring all branch employees receive appropriate levels of training.
• Coordinating all training requirements with business need and in line with training budget,
• Diving of high performance of staff through regular reviews and coaching taking necessary take steps to correct poor performance or behavioural issues in accordance with established company guidelines,
• Reviewing unresolved billing, credit, warranty and customer complaints.
• Determine proper course of action and ensure issue is resolved to customer satisfaction and in the best interest of the Company.

Expectations:

• University level degree, ideally in Economics/Engineering or comparable competences,
• 4-5 years of experience on the service or production company as an operational manager (preferably in service, customer service or sales, in technical field),
• Experience in coordinating blue collar workers,
• Fluent English and Hungarian,
• Attitudes towards achieving goals, responsibility and commitment to performed tasks,
• Skills to build good relationships with clients and colleagues,
• Independence and good organization of work, ability to lead a change,
• Ability to self-initiate actions, decision making, overcoming problems
• Business acumen.

Advantages:

• Knowledge of the lifting equipment market will be a big plus!
• Knowledge of ERP system (SAP knowledge a plus).

Offer:

• Employment contract for approx. 2 years in an organization with high operating standards,
• Possibility of development in a multicultural, international organization,
• Competitive salary (basic and bonus system) as well as cafeteria program,
• Training in product knowledge and company support,
• Necessary work tools: company car, computer, telephone,
• Nice working atmosphere in a well-coordinated team.

If you are interested in this position, please apply for it with English CV!