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EMEA HR Process Leader for Contact Center & Employment Data Management

Régió: Budapest

PBS International Kft.
Hozzáadva: 2018.01.25.
Hirdetés azonosító: 1084472

 EMEA HR Process Leader for Contact Center & Employment Data Management

Hungary (+36) • Budapest

Description of position:
He/she is responsible for effectiveness of process controls & efficiency and achievement of overall process competitiveness and process targets.


•- Define & develop process strategy and tools

•- Support Sales/Solution Architects/ Solution manager and HR Centre Lead on new opportunities

•- Responsible for effectiveness of process controls & efficiency and achievement of overall process competitiveness

•- Conducts process checks to ensure consistent execution of processes across accounts

•- Process standardization and improvements

•- Training certification for the relevant process area

•- Business Controls definition and compliance

•- Ensures that ABC (cost and productivity) is planned and targets are met.

•- Review and support severity issues from process perspective

•- Identifies areas where continuous improvement can be applied

•- Provides leadership to service delivery team

Requirements, skills:
•- Bachelor's Degree

•- English: fluent

•- Strong Experience in HR Contact Center & Employment Data Management processes

•- Business acumen and basic/advanced financial knowledge/experience.

•- Ability to work under pressure • Cope with stressors and demands that are associated with the job

•- Preferred:

•- Master's Degree

Known languages:
Fluent English knowledge

Short company info:
Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

Additional info:
By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

For a more detailed view of our data security terms and to accept all of our terms and conditions please visit the link here:

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