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Education and Quality Manager

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2018.09.10.
Jelentkezési határidő: 2018.10.03.
Hirdetés azonosító: 1967419


Education and Quality Manager

Your new company
A Training and Quality Manager position is open at our prestigious multinational partner in Budapest in the beauty industry. The company is looking for an experienced colleague to join their newly established entity.

Your new role
The Training and Quality Manager will ensure that all Consumer Care (CC) team members in EMEA, are trained to deliver the high-touch consumer experience and will ensure adherence to a consistent global quality management process which links to performance management and reward.

The Training and Quality Coordinator has the following responsibilities:

• Delivery of high-level customer satisfaction
• Delivery of Quality targets through sales and placing orders
• Monitor performance of EMEA CC team
• Act as a single point of contact in Quality related questions
• Provide training, coaching and support continuously
• Managing the training related processes
• Monitor any escalated customer and consumer complaints and highlight any trends or risks to the management team
• Ensures that quality assurance runs smoothly
• Provides feedback for the members of the department on a regular basis
• Act as liaison with the EMEA offices affiliates regarding quality, training a projects / product launches

What you'll need to succeed
Do not hesitate to apply, if you have 7+ years’ experience in contact centre environment and ideally 5 years in Quality Management role. Ability to coaching team members is also efficient to fill the role. High level of English and familiarity with contact centre technology and reporting tools are also needed.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Helyek Budapest
Kategória Gyártás / Termelés
Aktiválás időpontja 2018.09.10.
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