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Duty / Incident Specialist

Duty / Incident Specialist

Trenkwalder Kft
Régió: Budapest
Hozzáadva: 2019.08.23.
Jelentkezési határidő: 2019.10.16.

Our world-wide multinational Client which has an SSC in Budapest is looking for Duty/Incident Specialist.

Duty / Incident Specialist

  • Receive phone call/mail request escalations from customer team based on ticket SLA
  • Make notifications, brudge calls, driving to resolutions
  • Evaluate Customer Business Impact: High impact on customer satisfaction and retention based on the customer experience
  • Take ownership of the incident and drive agents to make real progress toward resolution with the tickets
  • Make sure customer is informed during the incident progress and until the incident is totally resolved and/or take ownership of full communication
  • Monitor all ticket queues and route/assign incidents to specific teams to ensure the most efficient and effective resolution result to meet the client´s needs and contract, in accordance to the available resources

  • Fluency in English written and spoken
  • Any European language is an advantage
  • Minimum 3 years experience in Telecommunications area
  • Minimum 1 year experience in Escalation or Incident/Duty management
  • Good understanding of Network Solution is an advantage
  • Excellent communication and customer oriented

  • Normal working hours!
  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package (including shift allowance)
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace
  • Private health insurance package

By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.

Magán-munkaközvetítői ny. sz.: 29338/2000-0100

Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100

Adatkezelés nyilvántartási száma NAIH-53813/2012.


Kattints a jelentkezem gombra és nyerj Dorko utalványt, vagy egy 350 000 Ft értékű elektromos rollert!

Helyek Budapest
Kategória IT / Informatika
Aktiválás időpontja 2019.08.22.
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