Our world-wide multinational Client which has an SSC in Budapest is looking for Duty/Incident Specialist.
Duty / Incident Specialist
- Receive phone call/mail request escalations from customer team based on ticket SLA
- Make notifications, brudge calls, driving to resolutions
- Evaluate Customer Business Impact: High impact on customer satisfaction and retention based on the customer experience
- Take ownership of the incident and drive agents to make real progress toward resolution with the tickets
- Make sure customer is informed during the incident progress and until the incident is totally resolved and/or take ownership of full communication
- Monitor all ticket queues and route/assign incidents to specific teams to ensure the most efficient and effective resolution result to meet the client´s needs and contract, in accordance to the available resources
- Fluency in English written and spoken
- Any European language is an advantage
- Minimum 3 years experience in Telecommunications area
- Minimum 1 year experience in Escalation or Incident/Duty management
- Good understanding of Network Solution is an advantage
- Excellent communication and customer oriented
- Normal working hours!
- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance)
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package
By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.
Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
Adatkezelés nyilvántartási száma NAIH-53813/2012.