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Dispute Management & Collection Process Expert

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.12.17.
Jelentkezési határidő: 2014.05.23.
Dispute Management & Collection Process Expert

Pozíció leírása / Job description

Our client is a worldwide provider of advanced healing technologies that makes a difference for patients, caregivers and providers. With headquarters in the US and approximately 7000 employees working in more than 20 countries, this company improves patients' lives around the globe. Their growing Shared Service Center in Budapest provides an opportunity for dedicated professionals in the fields of Finance and Order Management.


The Process Expert is responsible for day-to-day coordination of the Dispute Management & Collection Team; by overseeing a) the customer issue resolution process relating to invoicing, and b) the timely collection of receivables. The role does not include people management of the Dispute Management & Collection team.
The Process Expert supports the team to identify improvement opportunities and drives execution, and also improves and maintains controllership across the Team.

- Support the team in resolving customer inquiries promptly & accurately by understanding customer & market needs
- Support the initiative that invoicing issues and disputes are kept to a minimum by co-operating with the end-to-end OTC stream
- Ensure precise communication and swift solution around invoicing issues and disputes, while striving for a positive customer experience
- Acts as a first point of escalation for internal and external stakeholders
- Build strong and active relationships with key internal and external stakeholders, with a special focus on the respective Regional Financial Controller
- Ensure close cooperation with Sales Team relating to critical disputes and delinquent customers
- Contributes to collection strategy and portfolio management rules in order to ensure that receivables are collected in time
- Drive improvement in Days-Sales-Outstanding metric
- Ensure controllership overview of the dunning cycle/letters
- Support the management of bad debt provision levels and write-off processes where applicable
- Ensure compliance, approval verification and quality control review
- Identify and present solutions for process improvements, drive the execution of improvement ideas
- Support that all activities are timely and in line with the country SLA`s and track the necessary data as required
- Ensure that all Internal Audit & Business Compliance guidelines are followed and support internal and external audit requests
- Participates in the creation of management reports relating to the team’s activity
- Support the training, mentoring, coordinating the work group in accordance with the organization`s policies and applicable legal requirements, support the daily work of the team
- Participate in daily operational tasks including dispute management and collection if resource challenges arise
- Assist in special projects as directed by management
- Fosters communication and teamwork within and across organizational boundaries


- College or University degree in Economics or Finance
- 5+ years relevant work experience
- Fluent English plus one other European language (French, Spanish, Italian) is required
- ERP knowledge (Oracle or SAP) is a must
- Shared Service Centre experience is a plus
- Solid MS excel knowledge is required

Amit kínálunk:

- The opportunity to be part of a multinational company whose mission it is to heal patients and save lives
- Extensive training to all new colleagues
- Continuous on-the-job training
- Easily accessible office in a state-of-the-art building
- Decent salary and compensation package

Elvárások / Requirements

Amit kínálunk / Offer

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090

Randstad Hungária Kft. logó
Kategória Pénzügy / Számvitel / Kontrolling
Régió Budapest
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