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Digital Insight Analyst - Swindon, City, SN3 1TA

  • A hirdetés 1400 napja lejárt
Here at Nationwide, Digital is at the core of our business and we are looking for motivated analysts to join our growing Digital Analytics & Insight team. You will have the opportunity to work with an experienced team, accountable for a variety of data and insights, all focussed on improving customer satisfaction and user experience across, the Internet Bank and the Mobile app.

Who we're looking for
•Proven analytical experience, within a large scale consumer retail brand
•Quantitative analysis skills including expert Excel skills
•Experience of verbatim and root cause analysis
•A strong capacity to analyse and interpret data, natural curiosity, problem solving skills, ability to learn new tools and techniques fast, attention to detail and an objective and proactive approach
•Have a keen interest in the digital channel, devices and user experience, and how these are rapidly evolving.

What you'll be doing
•Proactively analysing digital customer feedback; identifying opportunities to improve customer satisfaction and user experience.
•Proactively analysing competitor and market data to identify opportunities and threats.
•Making recommendations for action, ensuring these are accepted by the business and tracking the additional value they deliver.
•Using multiple lenses (quantitative/qualitative) to deliver robust operational insight.

The extras you'll get
If you put a lot in, it's only fair you should get a lot out and we're not afraid of giving you praise when you've done well. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and a recognition and rewards scheme. We think Nationwide's a great place to work.

Why work for us
At Nationwide we don't have shareholders, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the World's largest Building Society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.
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