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Delivery Manager

  • A hirdetés 1031 napja lejárt
Are you ready for a new challenge? Do you want to work in an exotic place?
Currently we are looking for a Delivery Manager to Tirana, Albania. The manager has to lead a team of 5-10 .NET developers/testers. The language of work is English.

• Manage high profile application management contract. 
• Ensure all customer agreed SLAs, deadlines are met and highlighted; managed when delivery of overall service is in jeopardy. 
• Manage any customer escalations in line with the escalation process.
• Take necessary action to rectify any identified jeopardy which would affect the delivery timescale. 
• Represent the customer in resolution of any issue that could impact delivery. 
• Lead improvement plans where customers are experiencing recurring issues. 
• Lead initiatives for overall improvements in customer delivery using Root Cause Analysis and other tools. 
• Responsible for customer satisfaction measures in relation to the provision of all orders assigned and managed on behalf of the customer. 
• Create Roll-out plan according to customer requirements. 
• Regular customer meetings, as required face to face. 
• Maintain personal time recording system to meet timescales and quality of entries. 
• Attend all line management team meetings monthly/quarterly. 
• Ensure delivery in budget, maximize contract profitability.

• At least 3 years of experience in managing IT delivery in multinational environment. 
• At least 3 years of experience in delivering SLA based application management contracts. 
• Fluent English is a must. 
• 80-100% willingness to travel. 
• Effective communication and impact. 
• Self-management and personal development. 
• Problem solving and decision making. 
• Creative thinking and innovation. 
• Planning, organization and project management. 
• Proficient in Word, Excel and Power Point.


• ITIL V3 certification
• Experience with Service Management Tool
• Experience with Collaboration Tool (e.g. TFS) 
• Experience in the public sector (government)

If you are interested in this position, please send your application to E-mail cím megjelenítése. Give yourself a chance!
Helyek Külföld
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol
Aktiválás időpontja 2015.04.27.
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