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Customer Service Team Leader

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.09.19.
Jelentkezési határidő: 2015.09.28.
Hirdetés azonosító: 966121


Customer Service Team Leader
A Customer Service Team Leader role is open at our client, who is a prestigious multinational company which is providing a unique reservation service with the best hotel deals to both business and leisure travellers. They have more than 500 professionals located through the world and they are looking for a talented, energetic Supervisor to join their team of professionals.
The aim of the position is to provide guidance to the customer care specialists in order to achieve business objectives.The company offers competitive salary, and the possibility of continuous learning and career development within a young and dynamic multinational environment.

As a Customer Service Team Leader you will be responsible for ensuring a high level of customer satisfaction and managing a customer service team of 10-20 people. You will act as a motivator, coach and mentor for team members, monitoring the individual and team performance, providing regular and ad hoc KPI reports, as well as running one to one evaluations. You will participate in process improvement, formulating action plans and supporting the implementation of new customer service structures. You will provide trainings for the newcomers and help by hiring the customer service agents. You will also act as a further point of contact and resolve more complex customer requests, while liaising with the internal and external stakeholders via phone and email.

The ideal candidate for this position has at least 3-4 years of experience in managing a team in a Shared Service Center environment. Fluent English knowledge, excellent communication and interpersonal skills are also required. The knowledge of any other European second language and experience in managing remote teams will be considered an advantage.

If you are interested in this opportunity, please apply with your English CV via our website.

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