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Customer Service Team Leader

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.04.02.
Jelentkezési határidő: 2015.05.12.
Hirdetés azonosító: 924825


Customer Service Team Leader
A Customer Service Team Leader job is open at our key client which is a well-known and leading multinational company with a Shared Service Center in downtown Budapest.
They provide services all around Europe and are looking for talents to join their growing team.
Our client is one of the best ranked SSC in Hungary and is providing a competitive compensation package with a number of training opportunities and good career development.

As a Customer Service Team Leader you will be responsible for ensuring a high level of customer satisfaction and managing a customer service team of 10-15 people. Together with the Customer Service Manager you will participate in process improvement, provide trainings for the newcomers and helping by hiring the team members. Your job will be monitoring the individual and team performance, providing regular and ad hoc KPI reports and run monthly on to one evaluations. You will act as a further point of contact and resolve more complex customer requests, while liaising with the internal and external stakeholders via phone and email.

The ideal candidate for this position has a degree preferably in Economics, background in customer facing role, at least 2-3 years of experience in managing a team within a Shared Service Center environment and speaks English fluently. Knowledge of a second European language and background in the telecommunication industry is a great advantage.

If you are interested in this opportunity, please apply with your English CV via our website.

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