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Customer service representative

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.09.25.
Jelentkezési határidő: 2017.10.05.
Hirdetés azonosító: 1103259


Customer service representative
Your new company

Our partner, who is a multinational Shared Service Center in Budapest providing customer services area, is currently looking for an English and (Dutch/Norwegian or Croatian/Bulgarian/Romanian) speaking Customer Service Representative with strong customer orientation.

Your new role:

The aim of the position is to ensure customer satisfaction through customer service management, effective complaint handling and continuous professional communication.

• Acting as first point of contact to customers of the company on a regional level
• Registering and processing customer orders
• Providing information for all delivery chain participants
• Keeping continuous contact with customers via phone and e-mail, providing help desk services when needed
• Active cooperation with other departments of the company, providing support to the commercial / sales departments, keeping contact with key account managers
• Execution of administrative tasks, documentation
• Creating commercial reports
• Execution of complaint handling processes, following up complaints, ensuring that preventive and corrective measurements can be taken

What you'll need to succeed:

• Fluent English and Dutch/Norwegian or Croatian/Bulgarian/Romanian
• MS Office skills
• Professional experience in customer service is preferred but not essential
• University/College degree is preferred but not essential
• Strong problem solving and communication skills
• Customer oriented, ambitious, dynamic personality

What you'll get in return:

Our partner provides friendly atmosphere, long term professional development and trainings, supportive leadership. Excellent opportunity to establish your career at shared service centre. Both fresh graduates and experienced Customer Service representatives are welcome!

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to E-mail cím megjelenítése [mailto:E-mail cím megjelenítése] , or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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