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Customer Service Agent with German / Spanish

  • A hirdetés 1019 napja lejárt

If you are enthusiastic to work in an international environment, and would like to use your language skills, please do not hesitate to apply for this opportunity.

Job Summary:

Our multinational client has a growing office in Debrecen and they would like to grow their business. Currently they are looking for multilingual candidates who would be responsible for client communication and problem solving tasks.

Key Responsibilities:

• Maintain a quality business relationship with all customers
• Provide high level professional services in an efficient manner
• Make effective use of procedural, informational, and technical documentation
• Assist customers with the implementation and usage of client specific software including advising clients on the set up of the software application manager ensuring full utilization of the solution
• Assist the Order Management team with renewal processing by manually deactivating client accounts
• Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
• Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
• Partner with the Instructional Success team to provide occasional online training for our client's software
• Analyze, diagnose and troubleshoot technical support requests
• Provide timely resolution to customers experiencing common technical issues
• Utilize sales CRM systems to provide up to date information to customers and track order histories.
• Ensure all incidents are documented within the CRM system
• Ensure customers are satisfied with the client's products and service


• Fluent in English.
• Exceptional customer service and people skills
• Experience in Business to Business environments
• Excellent written and verbal communication skills
• Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
• Strong work ethic, dependable, and flexibility to work overtime
• Completion of college level work, industry certifications or equivalent work experience a plus
• 1-3 years support or directly related experience
• Willingness to learn
• Also fluent in German or Spanish language

LOCATION: Debrecen

Working Hours: depends on the language skills

Apply directly to Dóra Dvorácskó, Research Consultant, for a short pressure free and confidential discussion on this role or other opportunities.
Tel: +36 1 8833 560
E-mail: E-mail cím megjelenítése
Web page: Link megjelenítése

Helyek Debrecen
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2015.04.09.
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