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Customer Literature Executive - Manchester, Salford, M50 3XL

  • A hirdetés 1481 napja lejárt
About Us
Winner of 'Health Insurance Provider of the Year 2013', Bupa is the UK's leading healthcare company and Bupa's UK Market Unit makes up a key part of our business. We go beyond providing health insurance and protection products to our customers; we are here when they need us the most, providing the information they need to get through difficult times. Our roles are rewarding and in return you will be rewarded with excellent benefits and career opportunities.

About this job
The purpose of this role is to support the creation, production, print, maintenance, stock management and fulfilment of customer literature across all BHF / BHC products.
For many members the communications they receive when they join / renew are the primary impression that they have of the Bupa brand - so at the heart of the team's responsibilities is a need to ensure all member literature is accurate, on brand and fit for purpose. This will ensure customers and prospects experience integrated direct communications in the UK, which build a consistent, coherent and excellent customer experience.

Key Responsibilities
• To take a brief from key stakeholders within the business and develop the required literature to satisfy an identified customer need.
• To write creative briefs and manage work with external agencies.
• To support literature requirements on all segments / products across BHF / BHC.
• To adhere to / support the planning process to prioritise and manage workloads.
• To be a key point of contact for key stakeholders including sales teams, segment marketing teams (Corporate, SME and B2C) legal and compliance to advise and support on projects / briefs being delivered.
• To ensure the right customer receives the right literature at the right time in their customer journey.
• To be a key point of contact for the business on any aspect of the team's work (stock, fulfilment, look & feel, design, print, product codes, project briefs).
• To support the Customer Literature Manager to develop streamlined processes and ensure all cross-functional stakeholders are aware and compliant with the process.
• To ensure that all documentation is clearly mapped in a customer journey matrix.
• To support provisioning with updates / amendments to the business' rules and benefits (across all customer groups / segments) and enable rules review activity.
• To ensure that the Bupa Brand Guidelines are adhered to in all customer literature.
• To ensure that the way in which we communicate with customers about their rules and policy benefits is clear, fair and not misleading.

Specific Skills
• Educated to degree level, or equivalent, with commercial experience.
• Previous experience working in an agency is desirable.
• Experience of briefing and managing through creative briefs and print requirements would be useful.
• Previous marketing experience is desirable.
• Strong communication and presentation skills.
• Solid analytical and numeric skills.

What we'll give you
We'll look after you with our contributory pension scheme, bonus scheme, private medical insurance and annual salary review and help balance your home and work life with 25 days holiday each year (pro rata for part time employees). We'll also help keep you in shape with free Bupa health screens, use of our onsite gym and access to our 24 hour health line. You will also receive regular training and coaching to support and develop you in your position.

Bupa is committed to an environment which will attract, retain and motivate its people. Bupa aims to ensure that every applicant to, or employee of is assessed for employment, promotion and development solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For more information on our equal opportunities please contacts us.
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