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Customer Engineer - Global Services


  • NI Hungary Kft.
  • Debrecen, Hajdú-Bihar
  • Az álláshirdetés 6 napja lett frissítve

The National Instruments Hardware Services Team has an immediate opening for an On-site Customer Engineer. The successful candidate for this position will work with a wide and diverse set of people and resources to assure customer and project support needs are met. The candidate will primarily work on location at customer sites to perform both proactive and reactive resolutions for test station issues. This role is responsible for on-site support and troubleshooting of NI test equipment for large scale deployments.

The On-site

Customer Engineer 

position will be based in Debrecen, Hungary. This is a support position and is suitable for engineers desiring to advance in the solution level customer support area. This position requires deep customer engagement, with full understanding of the customer’s specific solution and use environment. On-site Customer Engineers work within the structure of NI Managed Service Agreements, wherein NI’s service level commits are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions. 

Role Responsibilities

Advanced Customer Support for Service Agreements

  • Perform Proactive, Preventive and Corrective Maintenance on site at customer facility
  • Tracking and driving large system customer escalations to resolution
  • Report out to customers and internal management on issues and resolutions
  • Provide first-responder technical support for Service Agreement customers
  • Provide feedback to development team regarding system enhancements

Customer Management

  • Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
  • Providing start-up assistance to ensure key customers’ successful application deployment
  • Teaching custom training covering topics that are relevant to a customer’s application
  • Provide these services on-site (75+% Travel)

Performance Factors

  • Flexibility and comfort with uncertainty as is normal in an emerging business area
  • Interpersonal skills that enable successful cross-functional and customer interaction
  • Possess strong work ethic and drive to succeed
  • Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
  • Adheres to high standards of professional conduct
  • Works effectively with customers
  • Organization - coordinates activities with others to achieve results and to influence without control

Requirements

  • Associates or Bachelor’s degree from an accredited institution in a STEM Degree 
  • Minimum of  3 years experience in a field service role or as a systems integrator, applications engineer, or test engineer
  • Either broad technical knowledge of NI product line and platforms  or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
  • Ability to effectively troubleshoot, identify, and solve application-specific system level problems
  • Ability to integrate individual pieces together into a functioning system
  • Understanding of technical practices in Test and Measurement instrumentation application
  • Demonstrated success in customer support and/or field engineering
  • Ability to communicate both orally and in writing in various circumstances; in English
  • Flexibility and comfort with uncertainty as is normal in an emerging business area
  • Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines

Preferred:

  • Bachelor’s degree from an accredited institution in engineering, Electrical EngineeringComputer Engineering, or Computer Science 

What we offer

  •   Integration in a young, very dynamic, international team
  •   Attractive, professional career development
  •   Continuous training will be provided
  •   Competitive compensation
Helyek Debrecen
Hajdú-Bihar
Kategória Értékesítés / Kereskedelem > Értékesítési menedzser, Értékesítési tanácsadó, Key account manager, Key account manager
Mérnök / Műszaki > Automatizálási mérnök, Elektromérnök, Mérnök, Villamosmérnök
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2019.01.27.
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