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Customer Consultant - Outbound Dialling - Wiltshire, Grange Park, SN5 6NX

  • A hirdetés 1397 napja lejárt
We are looking for Customer Consultants for an Outbound Dailling position to work in Swindon, Pegasus House.
Salary £15,000 plus an annual bonus scheme.

At Nationwide, we believe that access to honest, professional financial advice is key to assessing whether your money is working as hard as it can. The products and services Nationwide offer range from some of the UK's best performing investment funds and an award winning annuity service, to comprehensive protection to suit our members needs and specialist inheritance tax planning support.

As a Customer Consultant working within our Contact Centre in Swindon, you will be responsible for handling outbound customer contacts, explaining the service that the Financial Planning Managers offer within the Branch network and booking appointments to help make members financia l goals a reality.
Who we're looking for
You don't necessarily need a background in financial services as we offer fantastic training to get you ready to help our customers, a good attitude and a willingness to learn is what we look for in our employees.

You'll need first class communication skills as you will be the 'voice' of Nationwide reaching out to our members, be a team player with a good work ethic and the ability to be part of building a solid relationship with our members.

Being a people person is key, you'll be making that first initial call to our customers, so you'll need to listen and understand their needs by asking the right questions and communicate clearly to the customer so they understand what is on offer to them and they leave the call knowing exactly what services the Financial Planning Managers can provide.

Good PC skills are required as you will need to move around different systems efficiently whilst speaking to our customers.
What you'll be doing
You will handle outbound calls providing a customer service that's second to none. Promoting the Financial Planning service available in the customers local branch, you will be explaining the different aspects that the Financial Planners can discuss, this means establishing needs and questioning plans the customer has for the future. With training and on the job development we'll equip you with the knowledge of our
Financial Planning service to be able to talk to customers with confidence.

The focus will be to deliver a service that's professional, secure and in line with our operational procedures, you'll keep the customer experience at the front of your mind.

You will be contracted to work on a flexible shift pattern covering the hours of 6am - 10pm, Monday to Sunday, your hours will be rota'd between these times but are subject to change.
You'll know your shifts 4 weeks in advance so will be able to plan around your working hours, in total you'll work 35 hours per week.
The extras you'll get
If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and recognition. We think it's a great place to work, and we're not afraid of giving you praise when you've done well.
Why work for us
At Nationwide we don't have shareholders, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
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