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www.cvonline.hu

Customer care manager


  • Company_icon Randstad Hungary Kft.
  • Location_icon Borsod-Abaúj-Zemplén
  • A hirdetés 85 napja lejárt
We are searching for real talent to fill a great leader position at our worldwide known telco client!
-Definition and execution of the strategy of the Customer care team
-Managing the team's daily operations
-Building and managing the KPI dashboard with constant reporting
- Continous monitoring of the operational processes, escalate improvements if necessary
-Raise customer satisfaction and loyalty
-Recruit, manage, train and motivate direct reports according to company procedures, policies and employment law

Elvárás

-Bachelor os Master level degree
-5-6 years experience as a leader from customer service area, especially from telco or financial sector
-Fluent English and Hungarian knowledge
-Strategic way of thinking
-Strong decision making skills
-Experience on the field of organizational development and transformation program management
-Proactive and flexible personality

Amit nyújtunk

-Competitive base wage and bonus system
-Company car
-Home office opportunity once a week
-Support in case of relocation

Helyek Borsod-Abaúj-Zemplén
Kategória IT / Informatika
Aktiválás időpontja 2018.08.26.
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