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Customer Advisor - Dunfermline - Fife, Dunfermline, KY11 8GH

  • A hirdetés 1467 napja lejárt
Customer Advisor - Dunfermline

37.5 Hours per week

Rotational shifts including evenings & weekends

Free SKY+HD, phone & broadband and other excellent benefits

Making each and every one of our customers feel special is our number one priority. That's why the role you play is so important to us. It's all about really listening to what people have to say. Showing that you understand where they're coming from. And doing everything you can to help them get the solution they need.

As a result, our award-winning training is designed to give you the skills to deal with any aspect of a call and resolve queries first time. That's means you'll not only get training on what great customer service is, but also how to deal with billing enquiries and technical enquiries. The customer really is your customer - and it's up to you to make sure they leave the call not just satisfied, but really happy with what you've done for them.

That's why we're looking for people who get their sense of job satisfaction from making other people happy. People who passionately believe in putting the customer first. Enjoy learning new things. Who get a real buzz from knowing they've left each and every customer with a smile on their face. And, even better, love it when it's not just about resolving a customer's enquiry, but being one step ahead of them too.

In return, you'll be a part of a lively team in a busy customer centre, where everyone pulls together to make Sky customers feel extra special. Be the best you can and you'll receive some great benefits too, including free Sky+HD, phone and broadband, private health care and pension.

The Application Process

So we can learn a little about you, your first step is to apply online
You will then be required to complete an online role related questionnaire
If we believe you have potential, we will then invite you along to one of our assessment centres.
It's our people that make Sky the UK and Ireland's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
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