Coral Deputy Retail Manager - Northumberland
Coral are the UK's leading betting and gaming business - the first in our industry to install 3D TV, the first to receive full GamCare accreditation, and we've also just launched a ground-breaking broadcasting service: Coral TV.
We're mad about sport - we love it. So, if you share our passion, you're a natural leader and you can meet targets, we could well have the job for you.
Right now we're looking for a Coral Deputy Retail Manager. Someone who delivers fantastic customer service and is accountable for the shop team in the absence of the Retail Manager.
Sound like you? Read on
As a Coral Deputy Retail Manager, you'll be proactive, using your natural ability to engage with customers, making sure that each one receives the highest standard of service at all times. This will be needed in every aspect of your role, from processing betting transactions, through to promoting and demonstrating in-shop gaming machines.
Our Deputy Retail Managers are accountable for the shop team in the absence of the Retail Manager. So you'll fully understand the business and what needs to be achieved against performance and compliance targets. As with the rest of your shop team, you'll provide a friendly and efficient service to each and every customer, whilst promoting all our key products and promotions.
You'll also have additional duty management responsibilities when required, involving following the correct opening, closing and cashing up procedures.
Consistently looking for growth opportunities is a key skill you'll possess - the ability to analyse the competitive environment and increase market share is essential.
Proud to work for Coral, our shop teams are always professional. They maintain exceptionally high standards (both for the shop and themselves) to create a clean and welcoming environment in which custom thrives.
You'll help to create this environment by knowing our products and policies inside out. But don't worry if you're not there yet - that's what our fantastic training programmes are for.
Skills, Knowledge and Behaviour
be able to deliver high standards of customer service and recognise different customer needs
promote and sell different products to customers
build effective relationship with customers and colleagues
have organisation and planning skills
have excellent communication skills
be good with numbers
be able to regularly learn and understand changes to products, promotions and procedures
have the ability and skills required to supervise a team