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Control Tower Officer

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.09.01.
Jelentkezési határidő: 2017.09.02.
Hirdetés azonosító: 1157157


Control Tower Officer
Our client, a Swiss-based company with a significant global presence, is currently looking for a Control Tower Officer to join their dynamic team in Budapest.

As a Control Tower Officer you will be responsible for:

  • Monitor Customer orders, identify orders at risk and follow-up with stakeholders when necessary
  • Coordinate and prioritize resolution of exceptions orders (rushes) and orders in distress with internal stakeholders following Division guidelines
  • Own and coordinate the prioritization in case of crisis following Division guidelines
  • Liaise with Customer Care front office to provide customers with the best alternatives
  • Work on reoccurring exceptions and Continuous Improvement with stakeholders
  • Help handling and resolving any customer escalation by providing the necessary solutions
  • Propose and drive processes and organization optimization for more efficiency and reduced cost

To be considered as an ideal candidate, you are required to have:

  • Bachelor’s degree
  • Fluent and strong English language knowledge
  • 1-3 years of experience in a customer-facing role, preferably in customer service, order management, procurement or sales support
  • Customer-oriented and proactive attitude
  • Strong problem-solving skill
  • Experience with SAP is an advantage

Why is it a good opportunity for you:

The company offers you great opportunity for professional development, complex processes, competitive compensation package and a motivating, modern environment with enthusiastic teams! You also would have the possibility to work at a stable, market leader company where you can build your career!

What you need to do now
If you're interested in this role, click 'Apply now'!
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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