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Complaint Management with fluent French


  • A hirdetés 927 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak fluent French or German and English and meet the below requirements.

 

 

Responsibilities:

 

Support to Sales department:

  • Take care of all service escalations and complaints reported by the Sales department, for example related to products, performance, quality of products etc.
  • Support the Sales department in the pre-sales phase by providing information regarding warranty, service-related processes etc.
  • Work together with the Sales department to prepare project analysis needed for customer visits

 

Customer satisfaction:

  • Act as an effective point of contact for customer complaints regarding technical and process escalation while ensuring the best customer satisfaction
  • Act as a point of contact for customers and departments (Sales,ServiceCenter, Marketing etc.) for any kind of escalation

 

Contract management:

  • Register and invoiceCSSservice contracts (extended warranties, maintenance agreements) with all required information
  • Manage proof of purchase and warranty disputes
  • Manager is in charge of ensuring delivery to our customers within the entitlement of the contract for a country or group of countries

 

Further tasks:

  • Support the handling of global escalations
  • Act as a point of contact and support Customer Operations Managers in the roll-out phase of new projects
  • Develop and improve processes
  • Provide support to service partners, dealers and distributors

 

Requirements:

 

  • At least 1-2 years call center experience
  • Experience with complaint and escalation management
  • Excellent French language knowledge
  • Excellent communication skills
  • Friendly and capable of establishing and keeping very good relationships with customers etc.
  • Capability of communicating on different levels, different positions, empathy
  • Excellent problem-solving skills
  • Creativity and capability of thinking "out of the box"
  • Basic understanding and usage of MS Office
  • English intermediate level
  • Ability to set the right priorities
  • Excellent organization skills

 

 

 

Location:

Budapest

 

 

Apply directly to Zsófia Vizeli, Recruitment Consultant:

Tel: +36 1 8833 553

E-mail: E-mail cím megjelenítése       

Web page: Link megjelenítése

 

Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

Link megjelenítése

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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