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www.cvonline.hu
Change Manager 
IT Services Hungary Kft.
Hozzáadva: 2019.11.30.
Hirdetés azonosító: 2372024

FELADAT
  • Consults with the customer, stakeholders and teams involved through the change management process
  • Ensures change quality in all areas for secure, non-disruptive, compliant change implementations
  • Initiates horizontal/vertical escalations if needed, manages customer escalations upon request
  • Organizes/attends/leads conference calls if necessary in order to meet the target times related to the change requests
  • Produces change reports, manages communication from change request till change closure
  • Interfaces with incident and problem management, project management and service delivery management
  • Proactively informs business, operation and governance teams in case of critical, large impact or high risk changes
  • Owns changes, follows till implementation and ensures handover to other process in case of incidents caused by change
  • Contibutes to Service Level Management by collecting and cascading service performance related information for change management
  • Create great customer experience by being on-the-top, proactive and supportive
  • Share knowledge with the management, with the team, build collaboration and a community
  • Manage cases, not tickets
  • Compliance with processes with highlights for continuous improvement
  • Bring in/apply agile methodologies whenever and wherever it is possible
PROFIL
  • ITIL V3 or V4 knowledge or relevant work experience
  • C1 German and at least B2 English
  • Good understanding of agile basics or experience in agile environment
  • Flexible, proactive teamplayer, willing to walk the extra mile

 

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