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Change Manager Job

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Job Title: Change Manager
Job ID: 277243
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Role Purpose:
- Manage the ITIL Change Management Life Cycle in an IT Infrastructure environment. Deliver Service Deliverables to the Customer at a high level of professional services incorporating responsibility, accountability, integrity and quality assurance at all times.
- Ensure the Change Management Life Cycle is managed from the end to end process to a successful completion and that the correct approval process is followed for Emergency Changes with a minimal impact to the Customer business.
Key Responsibilities/Outcomes:
- Manage the Change Management Life Cycle to a successful completion
- Liaise and co-ordinate the resources required to implement a successful change to the customer environment
- Chair, facilitate and obtain approval for changes via CAB and ECAB Meetings and produce a CAB agenda
- Manage the customer and operational group weekly meetings
- Ensure customer approval is obtained and technical peer reviews are completed successfully and approval given to the Change Manager
- Deliver monthly statistical reporting to senior management
- Ensure the change management system is updated correctly and the change requests relevant documentation is attached to meet audit requirements
- Effectively record, assess, prepare execute and review changes to the managed IT infrastructure
- Monitor progress on individual Request for Changes (RFCs) and escalate when appropriate
- Performs Post Implementation Reviews (PIRs)
- Maintain a coding system for classifying RFCs
- Report on process performance and possible improvements including integration with other service management processes
- Conduct assessments on priority, impact, resources, cost, benefits and risks of change and classify the change record in the appropriate tool accordingly
- Ensure that all related tasks to the RFC are updated and completed
- Maintain the FSC and other scheduled reports
Key Qualifications:
- Fluent English (both verbal and written)
- Be able to work with minimal supervision, meet deadlines and be accountable.
- Must have high level negotiation skills when working with Operational groups and with the Customer.
- Ability to work well in a team environment.
- Interact with all levels of staff including technical and management.
- Must have excellent verbal and written communication skills.
- Must have a high level of grammatical and articulation skills.
- To have a proactive innovative mind set.
- At least 1 year experience in a similar role
- Knowledge of ITIL - V3 Foundation is a must
- Excellent communications skills in English, both verbal and written
- Conceptual knowledge of MS Operating Systems, Internet, Intranet, VPN, WAN, LAN, Data Centre, Dial-In, Wireless, SAN, Citrix etc. standards and Content Monitoring
- Considerable familiarity with MS Office 2003
- Minimum 1 years in IT Service/Support Management
- Minimum 2 years in Customer Services and Delivery outcomes
- Preferably 1 year experience in a similar role
Job Specific Skills:
- Team player, strong customer-oriented focus
- Attitude to work on multiple, dissimilar activities simultaneously
- Accuracy, Stress resistance, excellent coordination skills
- Interest in doing administrative tasks
- Capable of gaining the required technical skills quickly; home study might be involved
Deadline of application: 26th March 2014.

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

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