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Case Manager ASB

Our partner is looking for

Case Manager ASB

Cvonline.hu partner
Régió: Anglia
Hozzáadva: 2019.11.22.
Jelentkezési határidő: 2019.12.04.
Case Manager (ASB/Tenancy)
An exciting opportunity has arisen for a Case Manager (ASB/Tenancy) based in a Housing Association in South Wets London.

Post: Case Manager (ASB/Tenancy)
Rate: Circa £28,000 - £33,000 per annum, plus £1,300 per annum Essential Car User Allowance
We are looking for an experienced Case Manager (ASB/Tenancy) to deliver a responsive, efficient, high quality and customer focused tenancy, lease and case management service, by managing queries and cases in relation to matters arising out of rights and obligations in a resident's tenancy or lease.

The main duties of the role are as followings;
  • Provide a professional and knowledgeable tenancy, lease and case management service to residents in a range of tenures and resolve issues efficiently and effectively.
  • Take ownership to ensure own performance contributes positively towards team objectives, key performance of the business and customer experience by managing and resolving caseloads in a proactive and customer focussed way, including responsibilities for Tenancy Management, ASB, GAS, Fixed term tenancies and others.
  • Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focussed tenancy management. This will include colleagues in Property Management, the Customer Service Centre, Lettings, Revenue, the Gas team and Community Investment.
  • Experience of working in Social Housing.
  • Able to demonstrate experience of delivering customer focused services in a demanding, public facing environment.
  • Highly developed relationship management or stakeholder engagement skills, with the ability to influence, deal with difficult behaviours and manage conflict to resolution.
  • Knowledge around: housing law and taking legal action for tenancy breaches; welfare reform; domestic violence, and working with vulnerable people, including awareness of mental health issues, safeguarding and what other agencies and organisations can provide.
  • Clean UK driving license and access to a car.
Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.
Please apply with submission of your CV and Abs Valentino from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helyek Anglia
Kategória Egészségügy / Szociális ellátás
Aktiválás időpontja 2019.11.22.
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