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www.cvonline.hu

Careline Officer

Our partner is looking for

Careline Officer

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.15.
Jelentkezési határidő: 2019.12.03.
CARELINE OFFICER

EALING

MONDAY-SUNDAY 36 HOURS

DAY 8AM-8PM/NIGHT 8PM-8AM (12 HOUR SHIFTS)

3 MONTH ASSIGNMENT

£15.54 HOURLY RATE (PAYE)

IMMEDIATE START

JOB PURPOSE:

A Careline Officer is responsible for responding to all incoming calls to a 24/7 contact centre. They will also provide exceptional level of customer service to candidate customers, sheltered housing tenants and internal and external stakeholders.

MAIN RESPONSIBILITES:

To accurately assess the nature of incoming calls, prioritise the level of urgency and make appropriate decisions.
To contact and liaise with external stakeholders, such as emergency services, relatives and carers, providing advice and reassurance.
To carry out outbound calls to Careline customers and Sheltered housing tenants to ensure equipment is regularly tested.
To record and maintain accurate, concise customer profiles and logs of all activity on all Careline systems in a timely manner.
To monitor and respond to emails received into the Careline mailbox.
To respond to alarm activations and low battery notifications from customers where necessary by driving safely to their home.

THE IDEAL CANDIDATE WILL HAVE:

The ability to answer telephone calls within a high-pressure contact centre environment and make decisions and initiate action in a calm, efficient manners.
The ability to communicate clearly and effectively both verbally and in writing.
Experience of dealing with customers and/or external agencies over the telephone.
Experience in working in a telecare and/or contact centre environment.
A clean or valid UK driving license.

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.15.
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