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Business Analyst - Swindon, City, SN3 1TA

  • A hirdetés 1393 napja lejárt
We need:
•A Business Analyst at our Head Office in Swindon.
•£28,603 - £36,548 a year
•Full time, 6 month secondment
•Send in your application by 28th March 2014

An opportunity has arisen within our Customer Experience Division on a 6 month secondment basis as a Business Analyst. You will work within a business focussed programme which stretches across products and channels and is all about improving the customer experience. We receive 36m enquiries per year and we are looking to significantly improve the experience our members receive. The Enquiries Programme is being led by the Customer Experience Division and is key to helping us continually improve the way in which we interact with our members. This role is all about collaborating across the business and is a great way to get a broad exposure across Nationwide and to deliver something that will really make a difference to our customers.

Who we're looking for
You'll need to possess:
•A solid track record as a business analyst
•Possess excellent communication and influencing skills
•Outstanding attention to detail with high quality written output
•Financial services knowledge
•End to end project lifecycle experience
•Strong analytical skills

Desirable skills:
•Relevant professional qualification in Analysis disciplines, such as ISEB modules/diploma
•Experience of working with third party suppliers would be beneficial
•Experience of working with a rational toolset
•Use of analysis tooling such as ARIS
•Knowledge of methodologies i.e. Agile, RUP

What you'll be doing
•You'll be responsible for identifying our key areas of focus and roadmap for continuous improvement.
•You will also be required to deliver analysis to shape and inform business change, whilst working with stakeholders across the business to help get this change delivered
•You'll have a good understanding of the business and experience in process improvement
•With good stakeholder management skills, you should enjoy analysis and delivery, and have the ability to quickly develop an excellent understanding of business processes and needs
•You should be a committed individual who can work with ambiguity in a fast paced environment with the confidence to challenge and influence the business to ensure Nationwide Building Society obtains the best value, and that the solution delivers excellent customer service

The extras you'll get
If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and a recognition and rewards scheme. We think it's a great place to work, and we're not afraid of giving you praise when you've done well.

Why work for us
At Nationwide we don't have shareholders, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.

We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

As part of the recruitment process we require you to submit a CV and covering letter supporting your application highlighting your relevant skills and experience
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