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Assistant Tenancy Enforcement Officer

Our partner is looking for

Assistant Tenancy Enforcement Officer

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.15.
Jelentkezési határidő: 2019.12.04.
Main Purpose of Post
To assist with the provision of a customer centric day-to-day tenancy enforcement service.
To support the delivery of an integrated generic housing service to tenants and leasehold customers and to work closely with other teams to achieve sustainable tenancies in sustainable communities.
To support the tenancy Enforcement Service deliver its objectives.
Key Accountabilities
To log all service requests, emails, telephone queries and reception queries
To acknowledge all correspondence and make first contact with the Notifying Person
On receipt of reports of anti-social behaviour and nuisance cases review the case and provide an initial risk assessment
Allocate casework to team members
To provide general support to the enforcement team including fortnightly communications with Notifying Persons
Selection Criteria
Knowledge
A knowledge and understanding of tenancy management and enforcement functions
A good working knowledge of Microsoft Office and housing management / enforcement databases
Experience
Experience of resolving queries and providing advice and support to customers
Experience of analysing information and statistics to inform decision making by others
Please apply below
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.15.
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