Application Support Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2018.01.12.
Jelentkezési határidő: 2018.01.18.
Hirdetés azonosító: 1186791


Application Support Analyst

Your new company:

Our partner, who is a multinational Shared Service Centre in Budapest providing IT area, is currently looking for an English  speaking Application support analyst. 

Your new role:
  • Undertaking Knowledge Transfer from 3rd party providers, other support teams and ensuring that the documentation library for these systems is maintained
  • Identifying and undertaking Service Improvements to key systems that have been identified by repeat incidents
  • Close involvement and liaison with our business partners, 3rd Party Suppliers and other IT teams.
  • Escalation point for all major incidents as necessary.
  • Being responsible for leading and driving change reviews to ensure effective forward planning
  • Liaison with Business/Technology teams to ensure effective capacity and performance planning.
  • Proactive review of Incidents/problems to drive best practice and efficiencies.
  • Awareness of Audit, Risk, Compliance & Security activity for relevant applications and provide consultancy in the required resolution strategy
  • Providing on-site or off-site cover for critical production incidents and outages for supported applications.
  • Participating in testing of changes and developments to existing or new applications.

What you'll need to succeed:
  • University or college degree, preferably in IT field
  • Confident, fluent English (verbal, written)
  • Strong problem solving skills
  • 1-2 years of experience in a similar role
  • Proactive in resolving issues and prioritising appropriately
  • Excellent time and self-management
  • Proven logical fault diagnosis ability
  • Broad exposure to networking, database and Microsoft based bespoke and commercial applications
  • Ability to translate generic experience and apply to be-spoke applications
  • Experience of working in an ITIL recognised process driven environment
  • Configuration and optimisation of application and infrastructure monitoring platforms
  • Exposure to SOX and or PCI Compliance controls
  • Familiarity or operational experience of CA Wily
  • Familiarity or operational experience of Microsoft SCCM
  • Experience of application release/deployment in accordance with ITIL processes.

What you'll get in return:
  • multicultural, diverse team with colleagues from over 40 different countries
  • friendly, collaborative culture & approachable leadership
  • opportunities for growth & development throughout your career
  • high-energy place with winning spirit where things move forward every day
  • Hungary’s greenest, environmentally conscious, award-winning office
  • various fun company events and volunteer initiatives
  • car rental and partner discounts in addition to your compensation package

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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