• At least 5 year experience tool administration and support in Synergy/Change and/or Subversion
• Experienced knowledge with Linux-/Unix-OS
• Fluent English knowledge (or possibly Germen)
• Several years long experience with the mentioned software product
• Administration, Backend, Tool support
• Linux/Windows/Server Administration

Requirements for 3rd level support

• Piloting and evaluation of new features and bug fixes in the software
• Coordination with used departments regarding necessary release updates
• Support of the service team when creating solution datasets
• Compliance with or implementation of the security guidelines for the respective application
• Performing and troubleshooting test installations
• Creating interfaces
• Creating ARP-s and DRP-s
• Taking part at support transition processes, review the relevant support documentation
• Evaluate new techniques and tools
• Prepare and perform release changes
• Create scripts and configurations for backup, restore and other system functions
• Deep knowledge of the mentioned software product. (Performance analyses)

Advantages

• Degree in IT technology
• German knowledge
• Experience with ITIL Incident-, Change-, Configuration-, Problem-Management
• Experienced knowledge with Linux-/Unix servers, Windows servers, networks (TCP/IP), monitoring systems, application-servers

Personality

• Analytical thinking /problem solving
• Independent, goal-oriented working
• Experience in collaboration with the customer / subcontractor
• Cooperate in team