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2nd Line Network Support Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.03.18.
Jelentkezési határidő: 2017.03.29.
Hirdetés azonosító: 924829


2nd Line Network Support Analyst
A 2nd Line Network Support Analyst position is open at our world-known international client, which is a prestigious telecommunication company, operating its business service center in Budapest downtown. To their future colleague our partner offers an outstanding salary and the opportunity of professional development. The purpose of the role is to provide a first-class technical and network support to customers within a multinational environment.

As 2nd Line Network Support Analyst you will be responsible for:
- Performing all the functions of the 2nd level helpdesk role;
- Providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair;
- Solving complex IT-related issues, escalated by the 1st line team;
- Technically aware customer helpdesk agents, the level of service quality and customer satisfaction;
- Managing supplier activities.

In order to successfully apply for the 2nd Line Network Support Analyst position, you need to have strong knowledge of network technologies, especially Cisco, as well as advanced level of English. Our partner also requires excellent problem solving competence and proactive attitude. CCNA/CCNP certification or experience in a similar role is a great advantage, but fresh graduated candidates are also encouraged to apply.

If this opportunity raised your interest, please apply with your English CV via our website.

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