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2nd Level Technical Support Specialist (Cisco)

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.03.17.
Jelentkezési határidő: 2015.05.05.
Hirdetés azonosító: 919445


2nd Level Technical Support Specialist (Cisco)
A 2nd Level Technical Support Specialist position is open at our world-known multinational client, which is a prestigious telecommunication company, operating a business service center in Budapest downtown. Beside the international, modern working environment, our partner offers a competitive salary package and the opportunity of professional development to their future colleagues. The aim of the position is to effectively provide technical support to customers in a 24/7 shift environment.

As a 2nd Level Technical Support Specialist you will be responsible for providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair in order to solve complex IT-related issues, escalated by the 1st line team. You will also technically maintain regular surveillance over the level of service quality and customer satisfaction, as well as manage supplier activities.

To be considered as an ideal candidate for the Technical Support Specialist position, you are required to have strong and up-to-date Cisco knowledge, as well as fluent English language competence. In order to successfully apply, you also need to have excellent problem solving skills, proactive attitude and the ability to work in shifts. CCNA/CCNP certification or experience in a similar role is a great advantage, but fresh graduated candidates are also encouraged to apply.

If this opportunity raised your interest, please apply with your English CV via our website.
Munkavégzés helye: Budapest

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