Operative participation in the INCA transition projects in every country. After transition ensuring the daily operation in every country Technical support of the whole workplace environment.
- Processing the incoming tickets from 1st level.
- Administration of the global SW distribution system.
- Setting up diagnosis, solving the incidents/tickets.
- Forwarding the more complex problems to the next support level (Engineering, Last level Support etc).
- Ensurance of the expected service levels included in the contract.
- At least secondary school Fluent english and german knowledge (written and oral).
- 1-2 years experience in Workplace environment support.
- Structured thinking Good problem solving skills Good communication skills Ability to handle stress and monotony.
- MS Office Strong user level of WIN 7 HP SM9 ticketing tool knowledge – (nice to have)
- Experience in Software distribution applications (nice to have )