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2nd Level Customer Support (Cisco)

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.05.07.
Jelentkezési határidő: 2015.05.21.
Hirdetés azonosító: 935471


2nd Level Customer Support (Cisco)
2nd Level Technical (Cisco) Support Specialist positions are open at our world-known multinational client, which is a prestigious telecommunication company, operating a business service center in Budapest downtown. Beside the international, modern working environment, our partner offers a competitive salary package and the opportunity of professional development to their future colleagues.

As a 2nd Level Technical Support Specialist you will be responsible for providing in-depth network support to customers through network or equipment monitoring, localisation and remote repair in order to solve complex IT-related issues, escalated by the 1st line team or received directly from the customers. You will also technically maintain regular surveillance over the level of service quality and customer satisfaction, as well as manage supplier activities.

To be considered as an ideal candidate for the Technical Support Specialist position, you are required to have strong and up-to-date Cisco knowledge, as well as fluent English language knowledge. In order to successfully apply, you also need to have excellent problem solving skills, proactive attitude and the ability to work in shifts. CCNA/CCNP certification or experience in a similar role is a great advantage, but fresh graduated candidates are also encouraged to apply.

If this opportunity raised your interest, please apply with your English CV via our website.

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