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www.cvonline.hu

Workshop Controller - Gloucestershire, Gloucester, GL1 1


  • Frissítve 677 napja
What we're looking for

The Workshop Controller role is one of the busiest and most pressurised roles within the Dealership. This role consists of handing out work to Vehicle Technicians to ensure smooth running of the workshop. The role holder will also liaise with the Service Department, and to be on hand to answer any queries from other departments and our customers.

The role is responsible for ensuring all incoming work is planned then managing the time and resource. Workshop Controllers assign technicians to tasks ensuring productivity is maximised and that deadlines are adhered to. As line manager for technicians the role holder is responsible for performance management, coaching and development of the team. Quality checking, ordering of parts, audits and compliance as well as health and safety are also important elements of this role.

Our Workshop Controllers are and expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new colleagues joining our business. You will be an experienced Workshop Controller with a settled career history, ideally within a franchised motor retail environment. You will have an enviable and proven track record of performance with excellent organisational and communication skills. You will also have the ability to lead, coach and develop your team and know how to get the best out of people, so they perform to their highest level.



We are looking for individuals who possess the following competencies:

• Good Literacy & Numeracy skills

• Delivering Results and Meeting Customer Expectations

• Coping with Pressure and Set-Backs

• Deciding and Initiating Action

• Applying Expertise and Technology

• A full, valid UK driving license



Role & Responsibilities

The key responsibilities of this role are as follows:

• Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.



• Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.

• Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.

• Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.

• Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.

• Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.

• Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times.

• Health and Safety: To ensure that a safe working environment is maintained in line with the Company's Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.



What You Can Expect

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, childcare voucher scheme, share incentive plan, pension schemeand Vertu rewards scheme If you are interested in joining the most progressive team in the industry please apply now.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Gloucestershire
Kategória Külföldi munka
Régió Külföld
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