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Workplace Service Center Supervisor

Jelentkezés

  • Company_icon Givaudan Business Solutions Kft.
  • Location_icon Pest, Budapest
  • Mentés
  • Az álláshirdetés 10 napja lett aktiválva


Workplace Service Center Supervisor 

Main responsibilities:

  • Service Desk Coordination
    - Ensure support request falling under SD responsibility are process in a timely manner (according to SL agreements with business) and according to process definition.
    - Simulate or recreate user problems to resolve operating difficulties.
    - Ensure escalation to upper level of support is done swiftly and followed up regularly
    - Recommend systems modifications to reduce user problems. Maintain highest level of technical skill in field of expertise.
    - Liaise with business users to report and get resolution for IT technologies provided and supported by Corporate IM&T Department.
    - Ensure satisfactory customer service and prompt response times to the end users.
    - Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.
    - Ensure optimal collaboration on tickets within the region but also in coordination with other regions (follow the sun principle) and other WS&NLI groups
    - Ensure adherence to global IM&T policies and procedures
  • People Management 
    - Supervise direct reports (including external resources) and their respective activities; ensure HR global processes are followed, ensure proper allocation of Service Desk Analysts between on-site intervention and remote tickets or based on language pools
    - Manage people schedule/planning within country Coach new comers on Givaudan procedures
    - Play the role of senior analyst to help his team.
  • Information Security 
    - Ensure security rules implementation as per the policies.
  • Continuous improvement
    - Provide recommendation on improving incident and request management
    - Recommend systems modifications to reduce user problems. Maintain highest level of technical skill in field of expertise.

Your next career step?

Givaudan is not only the global leader in the creation of flavours and fragrances, but also a place where you can impact your world and contribute to solutions that touch and delight people all over the world every day. We encourage our employees to work on varied challenges and opportunities that foster growth and promote career development. For the latest opportunities, visit Job Opportunities on Engage to grow and shape your path.

Helyek Pest
Budapest
Kategória Humán erőforrás > Személyzeti menedzser, Személyzeti munkatárs
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás > Ügyfélszolgálat vezető, Ügyfélszolgálati munkatárs, Vevőszolgálat
Minimális tapasztalat Tapasztalat nem szükséges
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
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