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WORKFORCE ANALYST


  • Company_icon Sykes Közép-Európa Kft.
  • Location_icon Budapest, Váci út 117-119, ...
  • Mentés
  • Ez az álláshirdetés 4 napon belül lejár

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia, Africa and Australia.

To learn more, visit us at Link megjelenítése

We are looking for the following professional
to join our Budapest Office:

WORKFORCE ANALYST

Tasks:

  • Scheduling employees based on call volumes
  • Forecasting headcount for different service groups
  • Preparing daily, weekly, monthly and ad-hoc reports for dedicated account groups
  • Updating  seat report and sitemap
  • Follow up on SLA-s, updating Managers in case of critical SLA
  • Developing simple version of reports
  • Automatization of Scorecards
  • Updating EMEA dashboard
  • Support Managers to prepare forecast

Requirements:

  • Fluent Hungarian, good English both oral and written
  • College degree
  • Excellent communication and problem solving skills
  • Advanced level of Excel
  • Ability to gather and analyze statistical data and generate reports
  • Knowledge of reporting methodology, principles and procedures.
  • Ability to prepare reports and presentations.
  • Proven ability to prepare and present reports accurately within set deadlines
  • Strong planning, time management and organizational skills
  • Team player

Advantages:

  • Previous experience in analyst position
  • Experience in call center environment

What we offer:

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Help to arrange work related documents
  • Paid training
  • Career development opportunities
  • Office located in the city centre
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

If you want to join a team of committed professionals please send your CV to our email address or apply in our career site.

Helyek XIII. kerület (Budapest, Váci út 117-119, 1138 Magyarország)
Budapest
Pest
Kategória Asszisztencia / Adminisztráció
Humán erőforrás > Hr asszisztens, Személyzeti munkatárs
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás > Ügyfélszolgálati munkatárs
Minimális tapasztalat Tapasztalat nem szükséges
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
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