- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).2nd level environment.
- implementation and operation of Windows operating system according to current technologies and based on customer and operations needs
- operating according to T-systems processes considering customer contracts and processes
- ensure 1st and 2nd level support to our customers, for example monitoring, bug fixing, maintenance, system installations using internal guidelines, best practice know-how and standardization-roles for customer environments
- availability for on-call service in agreed times
- High school degree