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www.cvonline.hu

VOIP Service Enablement Specialist


  • A hirdetés 555 napja lejárt
Location:

Budapest

Responsibilities:
  • Support UC customer onboarding in a (virtual) cross-functional team, plan and revise as appropriate to meet changing needs and requirements
  • Provides regular and accurate reporting to customer and management updated with status of the onboarding and key risks
  • Risk and issue management – highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues
  • Co-ordinates the parallel activities within UC Platform Onboarding, supports the Central Billing Onboarding and Legal & Commercial
  • Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to the onboarding activity
  • Prepares for engagement reviews and quality assurance procedures
  • Contributes to complex proposals and customer presentations and meetings
  • Effectively apply best practice methodology (ITIL for Service Transition and Operations, Prince2 for project management) and enforce standards
  • Perform
Requirements:
  • Fluency in English
  • 3+ years of experience working with VoIP technology in a support function (service desk)
  • 1+ experience of Project Management, PMO or Project Coordination, preferably in the field of IT/Telco
  • CCNA/CCNP certificate is desirable
  • Strong negotiation and problem solving skills
  • Demonstrable experience of working in cross functional teams
  • Strong customer ethos and total customer focus
  • Analytical mindset
Advantages:
  • Project Management accreditation
  • Experience of an IT methodology or process model
What we offer:
  • Possible opportunity to travel abroad
  • Internal coaching/mentoring culture
  • Internal career opportunities
  • Possibility to work from home
Helyek Budapest
Kategória IT / Informatika
Minimális tapasztalat 3 és 5 év között
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