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Voice Solutions Engineer (Architect) [HNC-VSE01]

Régió: Budapest

Focus Consulting Kft.
Hozzáadva: 2016.09.24.
Jelentkezési határidő: 2015.10.15.
Hirdetés azonosító: 877590
Focus consulting


Our client

Our client is the leading global financial services company. Currently we are looking for a new colleague in the position of Voice Solutions Engineer.


- Be accountable for the selected strategy, architecture, products and standards required to enable the company businesses to take advantage of IP Telephony (IPT) infrastructure to maximise revenue, minimise costs and provide outstanding industry differentiating services to clients.
- Engage with Architecture forums and the company businesses to develop voice solutions to meet current and future operational needs in accordance with teh company certification standards and procedures.
- Proactively analyse technology costs/benefits, develop proposals to reduce operational cost and enhance services.
- Provide leadership in defining a technology domain roadmap.
- Actively lead, encourage and influence the adoption of new IPT related voice technologies to enhance the company's competitive edge
- Keep ahead of the technology curve in this domain, interfacing with strategic partners and the company's peers in the industry.
- Provide lead engineering excellence and skills throughout project phases (requirements gathering, design, procurement, implementation and hand-over to operations) of a given project
- Provide occasional third level support and working closely with the Voice & Network Operations teams to resolve complex IPT issues when required.
- Fully comply with all security policies, engineering standards, project management and purchasing processes.
- Providing guidance and mentoring to help develop less experienced engineers


- Preferably educated to undergraduate degree level, or equivalent, in an Engineering based discipline (ElectricalElectronics or Computer Engineering), or other appropriate discipline (Finance/Business)
- Subject Matter Expert (SME) level knowledge of Cisco IP Telephony architecture and components OR Avaya IP Telephony architecture and components OR Session Border Controllers (SBCs).
- SME level knowledge of VoIP standards (SIP, H.323, etc.)
- SME level knowledge of voice standards (FXO/FXS, Q.921/Q.931, etc.)
- Exposure to strategic and architectural roles within technology vendor or major financial institution.
- Experience of having responsibility for delivering complex IPT solutions
- Practical experience of solution deployments involving contact center solutions including Cisco ICM, Avaya ACD and IVR, Aspect Dialers
- Good working knowledge of IP addressing and Access Control Lists.
- Project involvement and delivery including significant influencing roles
- Experience in call traffic sizing and dimensioning including queuing theory, erlang traffic calculation
- Understanding of fire wall technologies
- Knowledge of Cisco routers, switches is a plus
- IPC trading floor system knowledge a plus
- Windows administration and UNIX shell knowledge a plus
- Superior interpersonal, verbal and written communication skills
- Ability to manage partners and vendors
- Time management and prioritisation skills
- Ability to develop strong working relationships
- Ability to manage multiple activities and changing priorities
- Ability to work under pressure and to meet tight deadlines
- Ability to work in a matrix reporting environment
- Self-starter with ability to take the initiative and master new tasks quickly
- Methodical, attention to detail
- Excellent team player
- CCNP, CCIP, CCVP or CCIE or equivalent experience at these levels.


Munkavégzés helye
IT / Informatika, Mérnök / Műszaki


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